Refund and Returns Policy

1. Eligibility for Return

You are eligible for a return or exchange only if:

• The product is damaged, defective, incorrect, or incomplete.

• You report the issue within 7 days of receiving the parcel.

• You provide the Order Invoice (found inside your parcel) as proof.

📌 Note: Return requests made after 7 days will not be accepted under any circumstances.

2. Required Documentation

To process a return, you must:

• Send a clear photo of the product showing the damage or issue.

• Share a photo of the Order Invoice.

• If applicable, send an unboxing video as additional proof.

3. Pickup & Processing

• Our support team will verify your request within 48 hours.

• If approved, a pickup request will be initiated to collect the item from your address.

• Items must be returned in original condition with:

  • Seals/tags intact

  • Original packaging

  • Accessories, manuals, and warranty cards (if any)

⚠️ Returned items will go through a Quality Check. If the product is found used, tampered, broken, or returned without proper packaging, the request will be rejected.

4. Refunds

If the item is:

• Out of stock, or

• A refund is approved after return verification,

Then the refund will be processed within 48 hours to your provided bank account, Easypaisa, or JazzCash number.

🛑 We do not offer cash refunds.

5. Return Shipping Charges

• If your request is approved, Highfy will bear all courier charges for pickup and re-dispatch of the correct item.

6. Important Notes

• Parcel pickups can take 6–8 working days, depending on courier availability.

• In case of missing items, warehouse camera footage will be reviewed before approval.

• Recording an unboxing video is highly recommended to support your claim.